[IAEP] What to report where - Was Re: Sugar on a Stick switches to a new Bug Tracker

[Tomeu Vizoso]

On Sat, Aug 22, 2009 at 16:03, Caroline Meeks<caroline at solutiongrove.com> wrote:
> hmm ok let me see if I understand.
> Teachers, parents etc. who may have a hard time understanding whether they
> are reporting a bug on Sugar, Sugar on a Stick or an activity should use
> GetSatisfaction.
> SoaS Development team will use launch pad.
> People doing QA  should  put bugs into dev unless its a sugar on a stick
> only issue.

Are we sure about this? Some bugs won't be clear where do they really
belong until a developer looks at it, and SoaS people may also like
tracking sugar-only bugs on their bugtracker. For example, Ubuntu
tracks Debian bugs on their bugtracker and Fedora tracks GNOME, X,
etc.

Also, normally a bug in a downstream is not closed when upstream fixes
it, but when it gets into a release on that downstream. Which is the
biggest reason for splitting bug trackers, IMO.

Regards,

Tomeu

> Is that a correct restatement of what you want?
> I wonder if all questions should just go to GetSatisfaction.  Is there an
> advantage to the LaunchPad questions section?
> I wonder if we are doing the right thing, is GetSatsfaction solving enough
> problems for us to be worth it?  Its nice but it is yet another site...Does
> Launchpad have a Spanish UI available?
>
> On Sat, Aug 22, 2009 at 9:51 AM, Sebastian Dziallas <sebastian at when.com>
> wrote:
>>
>> Hi Caroline,
>>
>> here's what I discussed with Luke over IRC.
>>
>> * Questions related to SoaS: Launchpad Answers Section
>> * Issues encountered on SoaS (stressing "issues" here): Launchpad Bug
>> Tracker (we can link a bug also to reports at other bug trackers!)
>> * Feature Requests which target Sugar directly should go to
>> dev.sugarlabs.org.
>>
>> Following this strategy, GetSatisfaction would be more intended for
>> general end-user support, meaning people who run Sugar on
>> no-matter-which-platform-or-distro. Launchpad should be SoaS-specific.
>>
>> I'll take some time today to put bugs into Launchpad and to migrate our
>> feature list for v2 over there, too.
>>
>> --Sebastian
>>
>> Caroline Meeks wrote:
>>>
>>> Where do you want teachers interacting with you? Do you want me, and
>>> people I give clues to, to put questions into Launchpad or
>>> GetSatisfaction?
>>>
>>> Do you want me
>>> and others to try to guess if a bug is SoaS or Sugar or should we enter
>>> into Launchpad
>>> if we are using SoaS and let you decide to move it?
>>>
>>> What about activity related issues?
>>>
>>> What about activity related issues on SoaS, like an activity not scaling.
>>>
>>>
>>> Thanks!
>>> Caroline
>>>
>>> On Thu, Aug 20, 2009 at 2:32 PM, Sebastian Dziallas <sebastian at when.com
>>> <mailto:sebastian at when.com>> wrote:
>>>
>>>    Hi everybody,
>>>
>>>    with the imminent release of the SoaS v2 Beta in just ten days, I
>>> would
>>>    like to announce the switch to Launchpad as our bug tracker.
>>>
>>>    We have been evaluating an instance Luke Faraone set us up with lately
>>>    and are confident that it will fit our needs. The upcoming beta
>>> release
>>>    is the first one intended to be used with this instance. More
>>> precisely,
>>>    we will use it to track bugs, as well as new features.
>>>
>>>    Note that this change only affects Sugar on a Stick, while the core
>>>    Sugar bug tracker stays at dev.sugarlabs.org
>>> <http://dev.sugarlabs.org>.
>>>
>>>    You can access and explore it here: https://launchpad.net/soas
>>>
>>>    Thanks,
>>>    --Your SoaS Team
>>>    _______________________________________________
>>>    IAEP -- It's An Education Project (not a laptop project!)
>>>    IAEP at lists.sugarlabs.org <mailto:IAEP at lists.sugarlabs.org>
>>>    http://lists.sugarlabs.org/listinfo/iaep
>>>
>>>
>>>
>>>
>>> --
>>> Caroline Meeks
>>> Solution Grove
>>> Caroline at SolutionGrove.com
>>>
>>> 617-500-3488 - Office
>>> 505-213-3268 - Fax
>
>
>
> --
> Caroline Meeks
> Solution Grove
> Caroline at SolutionGrove.com
>
> 617-500-3488 - Office
> 505-213-3268 - Fax
>
> _______________________________________________
> IAEP -- It's An Education Project (not a laptop project!)
> IAEP at lists.sugarlabs.org
> http://lists.sugarlabs.org/listinfo/iaep
>



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