[IAEP] What to report where - Was Re: Sugar on a Stick switches to a new Bug Tracker

[Rafael Enrique Ortiz Guerrero]

i'm not sure if we have to split soas and sugar bug trackers yet, if
is usability and a better performance we are looking, and if lauchpad
is better for that purpose we can translate all our bug infrastructure
there.. IMHO we shouldn't split bug trackers between sugar and it's
projects.



Rafael Ortiz



On Sun, Aug 23, 2009 at 2:06 AM, Tomeu Vizoso<tomeu at sugarlabs.org> wrote:
> On Sat, Aug 22, 2009 at 16:03, Caroline Meeks<caroline at solutiongrove.com> wrote:
>> hmm ok let me see if I understand.
>> Teachers, parents etc. who may have a hard time understanding whether they
>> are reporting a bug on Sugar, Sugar on a Stick or an activity should use
>> GetSatisfaction.
>> SoaS Development team will use launch pad.
>> People doing QA  should  put bugs into dev unless its a sugar on a stick
>> only issue.
>
> Are we sure about this? Some bugs won't be clear where do they really
> belong until a developer looks at it, and SoaS people may also like
> tracking sugar-only bugs on their bugtracker. For example, Ubuntu
> tracks Debian bugs on their bugtracker and Fedora tracks GNOME, X,
> etc.
>
> Also, normally a bug in a downstream is not closed when upstream fixes
> it, but when it gets into a release on that downstream. Which is the
> biggest reason for splitting bug trackers, IMO.
>
> Regards,
>
> Tomeu
>
>> Is that a correct restatement of what you want?
>> I wonder if all questions should just go to GetSatisfaction.  Is there an
>> advantage to the LaunchPad questions section?
>> I wonder if we are doing the right thing, is GetSatsfaction solving enough
>> problems for us to be worth it?  Its nice but it is yet another site...Does
>> Launchpad have a Spanish UI available?
>>
>> On Sat, Aug 22, 2009 at 9:51 AM, Sebastian Dziallas <sebastian at when.com>
>> wrote:
>>>
>>> Hi Caroline,
>>>
>>> here's what I discussed with Luke over IRC.
>>>
>>> * Questions related to SoaS: Launchpad Answers Section
>>> * Issues encountered on SoaS (stressing "issues" here): Launchpad Bug
>>> Tracker (we can link a bug also to reports at other bug trackers!)
>>> * Feature Requests which target Sugar directly should go to
>>> dev.sugarlabs.org.
>>>
>>> Following this strategy, GetSatisfaction would be more intended for
>>> general end-user support, meaning people who run Sugar on
>>> no-matter-which-platform-or-distro. Launchpad should be SoaS-specific.
>>>
>>> I'll take some time today to put bugs into Launchpad and to migrate our
>>> feature list for v2 over there, too.
>>>
>>> --Sebastian
>>>
>>> Caroline Meeks wrote:
>>>>
>>>> Where do you want teachers interacting with you? Do you want me, and
>>>> people I give clues to, to put questions into Launchpad or
>>>> GetSatisfaction?
>>>>
>>>> Do you want me
>>>> and others to try to guess if a bug is SoaS or Sugar or should we enter
>>>> into Launchpad
>>>> if we are using SoaS and let you decide to move it?
>>>>
>>>> What about activity related issues?
>>>>
>>>> What about activity related issues on SoaS, like an activity not scaling.
>>>>
>>>>
>>>> Thanks!
>>>> Caroline
>>>>
>>>> On Thu, Aug 20, 2009 at 2:32 PM, Sebastian Dziallas <sebastian at when.com
>>>> <mailto:sebastian at when.com>> wrote:
>>>>
>>>>    Hi everybody,
>>>>
>>>>    with the imminent release of the SoaS v2 Beta in just ten days, I
>>>> would
>>>>    like to announce the switch to Launchpad as our bug tracker.
>>>>
>>>>    We have been evaluating an instance Luke Faraone set us up with lately
>>>>    and are confident that it will fit our needs. The upcoming beta
>>>> release
>>>>    is the first one intended to be used with this instance. More
>>>> precisely,
>>>>    we will use it to track bugs, as well as new features.
>>>>
>>>>    Note that this change only affects Sugar on a Stick, while the core
>>>>    Sugar bug tracker stays at dev.sugarlabs.org
>>>> <http://dev.sugarlabs.org>.
>>>>
>>>>    You can access and explore it here: https://launchpad.net/soas
>>>>
>>>>    Thanks,
>>>>    --Your SoaS Team
>>>>    _______________________________________________
>>>>    IAEP -- It's An Education Project (not a laptop project!)
>>>>    IAEP at lists.sugarlabs.org <mailto:IAEP at lists.sugarlabs.org>
>>>>    http://lists.sugarlabs.org/listinfo/iaep
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Caroline Meeks
>>>> Solution Grove
>>>> Caroline at SolutionGrove.com
>>>>
>>>> 617-500-3488 - Office
>>>> 505-213-3268 - Fax
>>
>>
>>
>> --
>> Caroline Meeks
>> Solution Grove
>> Caroline at SolutionGrove.com
>>
>> 617-500-3488 - Office
>> 505-213-3268 - Fax
>>
>> _______________________________________________
>> IAEP -- It's An Education Project (not a laptop project!)
>> IAEP at lists.sugarlabs.org
>> http://lists.sugarlabs.org/listinfo/iaep
>>
>
>
>
> --
> «Sugar Labs is anyone who participates in improving and using Sugar.
> What Sugar Labs does is determined by the participants.» - David
> Farning
> _______________________________________________
> IAEP -- It's An Education Project (not a laptop project!)
> IAEP at lists.sugarlabs.org
> http://lists.sugarlabs.org/listinfo/iaep
>