[IAEP] What to report where - Was Re: Sugar on a Stick switches to a new Bug Tracker

[Luke Faraone]

sent to list this time, sorry for the duplicate caroline!

On Sat, Aug 22, 2009 at 10:03, Caroline Meeks <caroline at solutiongrove.com>wrote:

> hmm ok let me see if I understand.
> Teachers, parents etc. who may have a hard time understanding whether they
> are reporting a bug on Sugar, Sugar on a Stick or an activity should use
> GetSatisfaction.
>
> SoaS Development team will use launch pad.
>
> People doing QA  should  put bugs into dev unless its a sugar on a stick
> only issue.
>

Correct. Assuming the SoaS experiment works, we'll probably eventually move
everything to LP (bug-wize)


> I wonder if all questions should just go to GetSatisfaction.  Is there an
> advantage to the LaunchPad questions section?
>

You can immediately escalate a launchpad question into a launchpad bug, and
vice versa. We're still in the evalulative phrase of Launchpad for Sugar, so
we'll appreciate both your and other teachers/users' feedback on how it
(Bugs and Answers) works for you. Long term, we may end up staying with
Trac, using LP Answer+Bugs, or using LP Bugs + GSFN.


> I wonder if we are doing the right thing, is GetSatsfaction solving enough
> problems for us to be worth it?  Its nice but it is yet another site...Does
> Launchpad have a Spanish UI available?
>

Not yet. You can, however, set your language in Launchpad answers, and it'll
filter questions + answers by language. See
https://edge.launchpad.net/+tour/community-support

To see an example, sign in to your LP account (if you have one) and set
https://answers.launchpad.net/+editmylanguages , then visit
https://answers.launchpad.net/ubuntu

GSFN has no support for filtering by language or internationalized UI.
-- 
Luke Faraone
http://luke.faraone.cc
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