[IAEP] What to report where - Was Re: Sugar on a Stick switches to a new Bug Tracker

Caroline Meeks caroline at solutiongrove.com
Sat Aug 22 10:03:01 EDT 2009

hmm ok let me see if I understand.
Teachers, parents etc. who may have a hard time understanding whether they
are reporting a bug on Sugar, Sugar on a Stick or an activity should use

SoaS Development team will use launch pad.

People doing QA  should  put bugs into dev unless its a sugar on a stick
only issue.

Is that a correct restatement of what you want?

I wonder if all questions should just go to GetSatisfaction.  Is there an
advantage to the LaunchPad questions section?

I wonder if we are doing the right thing, is GetSatsfaction solving enough
problems for us to be worth it?  Its nice but it is yet another site...Does
Launchpad have a Spanish UI available?

On Sat, Aug 22, 2009 at 9:51 AM, Sebastian Dziallas <sebastian at when.com>wrote:

> Hi Caroline,
> here's what I discussed with Luke over IRC.
> * Questions related to SoaS: Launchpad Answers Section
> * Issues encountered on SoaS (stressing "issues" here): Launchpad Bug
> Tracker (we can link a bug also to reports at other bug trackers!)
> * Feature Requests which target Sugar directly should go to
> dev.sugarlabs.org.
> Following this strategy, GetSatisfaction would be more intended for general
> end-user support, meaning people who run Sugar on
> no-matter-which-platform-or-distro. Launchpad should be SoaS-specific.
> I'll take some time today to put bugs into Launchpad and to migrate our
> feature list for v2 over there, too.
> --Sebastian
> Caroline Meeks wrote:
>> Where do you want teachers interacting with you? Do you want me, and
>> people I give clues to, to put questions into Launchpad or
>> GetSatisfaction?
>> Do you want me
>> and others to try to guess if a bug is SoaS or Sugar or should we enter
>> into Launchpad
>> if we are using SoaS and let you decide to move it?
>> What about activity related issues?
>> What about activity related issues on SoaS, like an activity not scaling.
>> Thanks!
>> Caroline
>> On Thu, Aug 20, 2009 at 2:32 PM, Sebastian Dziallas <sebastian at when.com
>> <mailto:sebastian at when.com>> wrote:
>>    Hi everybody,
>>    with the imminent release of the SoaS v2 Beta in just ten days, I would
>>    like to announce the switch to Launchpad as our bug tracker.
>>    We have been evaluating an instance Luke Faraone set us up with lately
>>    and are confident that it will fit our needs. The upcoming beta release
>>    is the first one intended to be used with this instance. More
>> precisely,
>>    we will use it to track bugs, as well as new features.
>>    Note that this change only affects Sugar on a Stick, while the core
>>    Sugar bug tracker stays at dev.sugarlabs.org <http://dev.sugarlabs.org
>> >.
>>    You can access and explore it here: https://launchpad.net/soas
>>    Thanks,
>>    --Your SoaS Team
>>    _______________________________________________
>>    IAEP -- It's An Education Project (not a laptop project!)
>>    IAEP at lists.sugarlabs.org <mailto:IAEP at lists.sugarlabs.org>
>>    http://lists.sugarlabs.org/listinfo/iaep
>> --
>> Caroline Meeks
>> Solution Grove
>> Caroline at SolutionGrove.com
>> 617-500-3488 - Office
>> 505-213-3268 - Fax

Caroline Meeks
Solution Grove
Caroline at SolutionGrove.com

617-500-3488 - Office
505-213-3268 - Fax
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