[Systems] Death to RT
Bernie Innocenti
bernie at sugarlabs.org
Fri Oct 26 22:05:29 EDT 2012
Hello,
after a short investigation to trace a lost email to admin@, Luke and I
agreed to give RT the boot and switch all the Sugar Labs administrative
aliases to point directly at human beings.
The comments in /etc/aliases explain the rules. If you'd like to help
with one of the queues, please go ahead and follow the instructions to
add yourself.
#####################################################################
# Admin contacts
#####################################################################
#
# The first destination on the list below is the primary contact and
# must respond to incoming requests within a reasonable time.
# When you're away from the keyboard for more than 48h, ask one of
# the backup admins to take over. If you are a backup and you don't
# see any response for a particular request, check with the primary
# if you should process it.
#
# When you add/remove yourself to this list:
# 1. Notify systems@ about the change
# 2. Update the corresponding contacts page on the wiki
# 3. If you can't guarantee a good SLA to our users, step down responsibly
# 4. remember to run "newaliases && etckeeper commit" !
alerts: systems-logs at lists.sugarlabs.org, sysadmin-oncall
accounts: bernie, lfaraone
bugmaster: silbe, bernie
gitmaster: alsroot, bernie
hostmaster: bernie
members: lfaraone, bernie
planetmaster: scs, valerie
planetmaster-commits: scs, valerie, systems-logs at lists.sugarlabs.org
sysadmin: bernie, lfaraone
postmaster: sysadmin
admin: sysadmin
webmaster: sysadmin
--
Bernie Innocenti
Sugar Labs Infrastructure Team
http://wiki.sugarlabs.org/go/Infrastructure_Team
More information about the Systems
mailing list