[Systems] Death to RT

Bernie Innocenti bernie at sugarlabs.org
Fri Oct 26 22:05:29 EDT 2012


Hello,

after a short investigation to trace a lost email to admin@, Luke and I
agreed to give RT the boot and switch all the Sugar Labs administrative
aliases to point directly at human beings.

The comments in /etc/aliases explain the rules. If you'd like to help
with one of the queues, please go ahead and follow the instructions to
add yourself.


#####################################################################
# Admin contacts
#####################################################################
#
# The first destination on the list below is the primary contact and
# must respond to incoming requests within a reasonable time.
# When you're away from the keyboard for more than 48h, ask one of
# the backup admins to take over. If you are a backup and you don't
# see any response for a particular request, check with the primary
# if you should process it.
#
# When you add/remove yourself to this list:
#   1. Notify systems@ about the change
#   2. Update the corresponding contacts page on the wiki
#   3. If you can't guarantee a good SLA to our users, step down responsibly
#   4. remember to run "newaliases && etckeeper commit" !

alerts:         systems-logs at lists.sugarlabs.org, sysadmin-oncall

accounts:       bernie, lfaraone
bugmaster:      silbe, bernie
gitmaster:      alsroot, bernie
hostmaster:     bernie
members:        lfaraone, bernie
planetmaster:   scs, valerie
planetmaster-commits:   scs, valerie, systems-logs at lists.sugarlabs.org
sysadmin:       bernie, lfaraone
postmaster:     sysadmin
admin:          sysadmin
webmaster:      sysadmin

-- 
Bernie Innocenti
Sugar Labs Infrastructure Team
http://wiki.sugarlabs.org/go/Infrastructure_Team




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