[Systems] Fixed RT queues

[Chris Leonard]

On Sat, Apr 2, 2011 at 11:00 PM, Bernie Innocenti <bernie at codewiz.org>wrote:

> Today I discovered that mail intended for some RT queues was just being
> dumped into /var/spool/mail/nobody due to an error in the procmailrc.
>
> I examined the mbox file manually and filtered out spam. This left 8
> valid requests.
>
> What would be the easiest way to re-inject them into the mailsystem as
> if they just came from SMTP? I figured out that sendmail cannot grok an
> entire mbox... I'd first have to chop the bundle up.
>
> Then, I'd have to remove headers such as "Delivered-To" that would make
> the MTA think of a mail loop.
>
> Finally, I'd have to reconstruct the original envelope recipient from
> the To or Cc headers.
>
> There should be an easier way....
>
>
There is via RT GUI:

1) Click on Tickets in left sidebar.

2) Along top, select New Ticket in queue (pulldown for queue).

3) Copy paste text of message in.

4) Copy paste original sender as requestor.

cjl
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