[IAEP] Bug reporting

[Walter Bender]

On Tue, Sep 15, 2009 at 11:40 PM, Dennis Daniels
<dennisgdaniels at gmail.com> wrote:
> Greetings,
> I have roughly diagrammed the bug reporting process for Sugar here:
> http://wiki.sugarlabs.org/go/File:Reporting_a_bug.png
>
> I also timed it using Sugar as the UI for entering the bugs. I'd say
> it took nearly five minutes... and I have some idea of what I'm doing
> (though there are reasons to doubt that as well) and my internet
> connection is 900Kb /per sec normally.
>
> As it's apparently not possible to post a bug anonymously the added
> burden of logging in compounds the problem. I for one, as a teacher,
> would find it hard to justify a student spending5+minutes of time in
> class reporting a bug.
>
> My solution:
> using python's URL tools post an error log, using the same idea as
> ubiquitous 'view source' now a 'post bug' now, straight to a pastebin
> like interface that uses the IP address of the user  plus the user
> name.
>
> The user doesn't need to know much more than typing a problem desc.
> and submitting. The logs are gathered up and posted straight to a
> 'pastebin/wiki' like page so that devs can see what's hot in the bug
> area for users. The user is given the URL of the bug on the wiki and
> can go and add more data if necessary. It's a lot looser bug tracking
> system but targeting the bugs that users bump into most often and
> FIXING those will go along way towards making SUGAR look and feel user
> friendly.

I am not sure that generally enabling all activities to have net
access is a good idea... too easy to exploit. But there is a mechanism
in the Log Activity to send logs with just one mouse click. (Not sure
what is sent and to where. Maybe adding an optional field for
annotating the problem to go with the log file?)

In any case, this seems like an important feature to sort out for 0.88.

> The tool I'm using for the diagrams is Umbrello. I'd be happy to post
> the XMI to these diagrams if someone is interested.
> Dennis
>
> lost and found:
> +15047567321
> +18586833669
> GoogleTalk: dennisgdaniels
> skype : dennisdaniels
>
>
>
> EOF
> Sent from New Orleans, Louisiana, United States
> _______________________________________________
> IAEP -- It's An Education Project (not a laptop project!)
> IAEP at lists.sugarlabs.org
> http://lists.sugarlabs.org/listinfo/iaep
>

regards.

-walter


-- 
Walter Bender
Sugar Labs
http://www.sugarlabs.org