[IAEP] Is again Community Influence - Re: Lets Get Satisfaction (was: Community Influence)

[Tomeu Vizoso]

On Sat, Aug 1, 2009 at 19:19, Luke Faraone<luke at faraone.cc> wrote:
> Oops, sent too soon.
>
> On Aug 1, 2009, at 10:16, Luke Faraone <luke at faraone.cc> wrote:
>
>> On Aug 1, 2009, at 7:45, Tomeu Vizoso <tomeu at sugarlabs.org> wrote:
>>>
>>> I think OLPC also had this problem and decided to use rt for user
>>> support and trac for tracking development issues. May be worth asking
>>> Adam Holt about it?
>>
>> Tomeu,
>>
>> As someone who worked with the RT system, I can say that it works very
>> well as a CRM for traditional organizations, but it suffers from it's clear
>> separation between "employees" and "users".
>>
>> The strongpoint of using a tool such as GetSatisfaction or UserVoice is
>> that it scales well, by allowing people to
>
> ... Assist one another and provide a public archive of past problems and
> encounters. It lets anyone join in, and provides for a richer community
> experience.

That's a very good argument.

Thanks,

Tomeu

> --
> Luke Faraone
>