[IAEP] Is again Community Influence - Re: Lets Get Satisfaction (was: Community Influence)

Luke Faraone luke at faraone.cc
Sat Aug 1 13:19:18 EDT 2009

Oops, sent too soon.

On Aug 1, 2009, at 10:16, Luke Faraone <luke at faraone.cc> wrote:

> On Aug 1, 2009, at 7:45, Tomeu Vizoso <tomeu at sugarlabs.org> wrote:
>> I think OLPC also had this problem and decided to use rt for user
>> support and trac for tracking development issues. May be worth asking
>> Adam Holt about it?
> Tomeu,
> As someone who worked with the RT system, I can say that it works  
> very well as a CRM for traditional organizations, but it suffers  
> from it's clear separation between "employees" and "users".
> The strongpoint of using a tool such as GetSatisfaction or UserVoice  
> is that it scales well, by allowing people to
... Assist one another and provide a public archive of past problems  
and encounters. It lets anyone join in, and provides for a richer  
community experience.

Luke Faraone

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