[Systems] Trac moderation confuses users

[Frederick Grose]

On Mon, Nov 22, 2010 at 4:45 PM, Sascha Silbe <
sascha-ml-reply-to-2010-3 at silbe.org> wrote:

> Excerpts from Bernie Innocenti's message of Mon Nov 22 15:31:19 +0100 2010:
> > On Mon, 2010-11-22 at 07:54 +0000, Aleksey Lim wrote:
> >
> > > Moderation happens only for new users, imho, good enough method. We
> just
> > > need to have common email address like bugs@ and point it to all trac
> > > admins.
> >
>
> > We have bugmaster at sugarlabs.org . Can we point all moderated tickets
> > there?
>
> When we introduced moderation, we decided all moderation mails should go
> exclusively to me since moderation requests were expected to be (and IMO
> are) low frequency enough that it isn't worth having more than more
> person handle them on a regular basis. Iff I receive moderation
> notifications, I handle them in a timely manner: almost all within 24h,
> sometimes even within minutes. Here's the catch: More than half of the
> notifications get lost. I didn't get around to diagnose this issue, but
> I don't expect adding further indirections to help.
>
> BTW: Anyone can give it a stab. It happens on -devel, too, and the only
> assistance you'd need from me is feedback if/when a message arrives.
>
> > Also, can we add a note about moderation for new users?
>
> This is the interesting part of the current template [1]:
>
> === Begin ===
>      <h2>Moderation required for ${ticket_string}.</h2>
>
>      <p>
>      Thank you for submitting a ${ticket_string}
> ("<i>${ticket_summary}</i>").
>      </p>
>
>      <p> Your submission has been routed
>      <py:if test="defined('moderator')">
>        to ${moderator}
>        <py:if test="defined('moderator_email')">
>          (<a class="mail-link"
>              href="mailto:${moderator_email}"><span
>              class="icon">${moderator_email}</span></a>)
>        </py:if>
>      </py:if>
>      for approval.  We make every effort to review submissions within
>      one working day.  </p>
>
>      <p>If you provided a valid e-mail address with your submission,
>      you will receive e-mail notification when the moderator reviews
>      and accepts
>      your submission.</p>
> === End ===
>
>
> If someone sends me an improved snippet, I'll be more than happy to
> update the template.
>
> Sascha
>
> [1]
> sunjammer:/home/silbe/src/TicketModerator/ticketmoderator/templates/ticketmoderator_pending.html


Some information on the standard conditions that end moderation for a new
user would be helpful.

Thanks,      --Fred
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