[Sugar-devel] [IAEP] Social Help [was Re: New Discourse version, update available]

[Sam Parkinson]

Thanks for replying James.  Your pretty spot - that is a pretty good
summary of the thing.
I didn't get the email alerting about the 1-click upgrade.  I'm
clicking to apply it now.
I've granted admin to quozl.  If any sysadmin would like admin on the
service, please send your username and I can add you via the web
interface.  If you admin, I think that will let you do 1 click
upgrades.
Sorry for dropping the ball on this one.
On Sat, 2017-09-30 at 06:46 +1000, James Cameron wrote:
> G'day Bernie,
> 
> No, and no.
> 
> Thanks for raising this.  It is a risk to have a public service
> unmaintained, as it can lead to it being exploited.
> 
> Discourse is integrated with Sugar through the Social Help feature
> [0], using the alt-shift-h shortcut or the frame icon.  The feature
> was added [1, 2] in GSoC 2014 and merged in May 2015 for Sugar 0.106,
> with some good fixes since.
> 
> Social Help is an underutilised feature.  Rate of new posts is
> minimal, at about two per year, and I think I'm the only person
> responding [3].
> 
> Despite designed technical advantages [1] Social Help has not had the
> popularity or numerical success of Sugar Network, and with the
> board's
> decision [4] to remediate Sugar Network my guess is that the Social
> Help feature could be removed from Sugar.
> 
> My guesses for why Social Help has not been used are;
> 
> (a) the feature is undiscoverable,
> 
> (b) deployments have set up their own forums,
> 
> (c) independent users of Sugar 0.106 and later are minimal,
> 
> (d) failed to gain critical mass.
> 
> To answer your questions;
> 
> 1.  I'm not handling updates to Discourse; I've no access keys and
> don't know how to do it [5].  Sam Parkinson was handling updates at
> one stage.
> 
> 2.  I'm not using it for project communications, and I've asked those
> who try that to use mailing lists [6].
> 
> You mention Slack.  I don't believe we have Slack.  Slack isn't
> referenced in the Wiki, and hasn't been mentioned on mailing lists.
> If Slack is being used, it is a private group, and the knowledge
> hasn't been widely distributed yet.  Please do that?
> 
> We do have too many project communication options for the size of the
> project at the moment.  I'd like to see some options close.
> 
> +CC sugar-devel@ and iaep@ since I've raised several issues that may
> benefit from wider discussion.  ;-)
> 
> References:
> 
> 0.  https://wiki.sugarlabs.org/go/Features/Social_Help
> 1.  https://wiki.sugarlabs.org/go/Summer_of_Code/2014/AnaBalica/Socia
> l_Help#Comparison_between_Discourse_and_Sugar_Network
> 2.  https://wiki.sugarlabs.org/go/Summer_of_Code/2014/Prasoon2211/Soc
> ial_Help
> 3.  https://socialhelp.sugarlabs.org/
> 4.  https://wiki.sugarlabs.org/go/Oversight_Board/Decisions#2017-04-2
> 1_2
> 5.  https://wiki.sugarlabs.org/go/Service/Social_Help#Todo
> 6.  https://socialhelp.sugarlabs.org/t/sugar-collaboration-xsce-iiab-
> xmpp-jabber-ejabberd/226/5
> 
> On Fri, Sep 29, 2017 at 01:31:46PM -0400, Bernie Innocenti wrote:
> > Is anyone handling updates for discourse?
> > 
> > Is it being used for project communication? I ask because we also
> > have
> > IRC, Slack and mailing lists.
> > 
> > On 29/09/17 07:57, socialhelp at sugarlabs.org wrote:
> > > Hooray, a new version of Discourse <http://www.discourse.org> is
> > > available!
> > > 
> > > Your version: 1.6.8
> > > New version: *1.8.8*
> > > 
> > >   *
> > > 
> > >     Upgrade using our easy *one-click browser upgrade [...]
> > > 
> > >   *
> > > 
> > >     See what's new in the GitHub changelog
> > >     <https://github.com/discourse/discourse/commits/master>
> > > 
> > >   *
> > > 
> > >     Visit meta.discourse.org <https://meta.discourse.org> for
> > > news,
> > >     discussion, and support for Discourse
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > Systems mailing list
> > > Systems at lists.sugarlabs.org
> > > http://lists.sugarlabs.org/listinfo/systems
> > > 
> > 
> > 
> > -- 
> >  _ // Bernie Innocenti
> >  \X/  http://codewiz.org
> > _______________________________________________
> > Systems mailing list
> > Systems at lists.sugarlabs.org
> > http://lists.sugarlabs.org/listinfo/systems
-- 
Thanks,
Sam

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