[Sugar-devel] Bug triaging

[Tom Parker]

On 29/06/13 09:47, Daniel Narvaez wrote:
> On 28 June 2013 23:39, Gonzalo Odiard <gonzalo at laptop.org
> <mailto:gonzalo at laptop.org>> wrote:
>
>     If obscure, probably had sense to who fill it,
>     and maintainer at the time.
>     Should be better ask for more information and status in the same ticket.
>
>
> It surely made sense at the time, but now it's just adding to the
> triaging work that we don't have resources to do. It means I have to add
> a comment in the ticket to try to get a comment from the owner, block on
> it to triage and perhaps never get it because the person doesn't see my
> comment, or doesn't care anymore.

Close the ticket with a comment "If this is still required, please 
re-open". We have a closed won't fix state for this kind of thing at 
work so it's obvious that the issue is closed, but not fixed.