[IAEP] our homework assignment

[Walter Bender]

Thomas Limoncelli gave a keynote at LCA this morning and recommended
that projects address these questions:

1. written policies:
  * SLA and AUP
  * scope of support (who, what, where, when)
  * how users should get help
  * what constitutes an emergency

2. help request/ticket system + next budget wiki

3. checklist for procedures

4. well-defined project priorities

5. monitor utilization - no surprise scarcity

-walter

-- 
Walter Bender
Sugar Labs
http://www.sugarlabs.org