[Systems] [IAEP] Social Help [was Re: New Discourse version, update available]

[James Cameron]

Thanks Sam.

The 1-click upgrade says a git pull is needed, so no go.

On Sat, Sep 30, 2017 at 08:36:19AM +1000, Sam Parkinson wrote:
> Thanks for replying James. Your pretty spot - that is a pretty good summary of
> the thing.
> 
> I didn't get the email alerting about the 1-click upgrade. I'm clicking to
> apply it now.
> 
> I've granted admin to quozl. If any sysadmin would like admin on the service,
> please send your username and I can add you via the web interface. If you
> admin, I think that will let you do 1 click upgrades.
> 
> Sorry for dropping the ball on this one.
> 
> On Sat, 2017-09-30 at 06:46 +1000, James Cameron wrote:
> 
>     G'day Bernie,
> 
>     No, and no.
> 
>     Thanks for raising this.  It is a risk to have a public service
>     unmaintained, as it can lead to it being exploited.
> 
>     Discourse is integrated with Sugar through the Social Help feature
>     [0], using the alt-shift-h shortcut or the frame icon.  The feature
>     was added [1, 2] in GSoC 2014 and merged in May 2015 for Sugar 0.106,
>     with some good fixes since.
> 
>     Social Help is an underutilised feature.  Rate of new posts is
>     minimal, at about two per year, and I think I'm the only person
>     responding [3].
> 
>     Despite designed technical advantages [1] Social Help has not had the
>     popularity or numerical success of Sugar Network, and with the board's
>     decision [4] to remediate Sugar Network my guess is that the Social
>     Help feature could be removed from Sugar.
> 
>     My guesses for why Social Help has not been used are;
> 
>     (a) the feature is undiscoverable,
> 
>     (b) deployments have set up their own forums,
> 
>     (c) independent users of Sugar 0.106 and later are minimal,
> 
>     (d) failed to gain critical mass.
> 
>     To answer your questions;
> 
>     1.  I'm not handling updates to Discourse; I've no access keys and
>     don't know how to do it [5].  Sam Parkinson was handling updates at
>     one stage.
> 
>     2.  I'm not using it for project communications, and I've asked those
>     who try that to use mailing lists [6].
> 
>     You mention Slack.  I don't believe we have Slack.  Slack isn't
>     referenced in the Wiki, and hasn't been mentioned on mailing lists.
>     If Slack is being used, it is a private group, and the knowledge
>     hasn't been widely distributed yet.  Please do that?
> 
>     We do have too many project communication options for the size of the
>     project at the moment.  I'd like to see some options close.
> 
>     +CC sugar-devel@ and iaep@ since I've raised several issues that may
>     benefit from wider discussion.  ;-)
> 
>     References:
> 
>     0.  [1]https://wiki.sugarlabs.org/go/Features/Social_Help
>     1.  [2]https://wiki.sugarlabs.org/go/Summer_of_Code/2014/AnaBalica/Social_Help#Comparison_between_Discourse_and_Sugar_Network
>     2.  [3]https://wiki.sugarlabs.org/go/Summer_of_Code/2014/Prasoon2211/Social_Help
>     3.  [4]https://socialhelp.sugarlabs.org/
>     4.  [5]https://wiki.sugarlabs.org/go/Oversight_Board/Decisions#2017-04-21_2
>     5.  [6]https://wiki.sugarlabs.org/go/Service/Social_Help#Todo
>     6.  [7]https://socialhelp.sugarlabs.org/t/sugar-collaboration-xsce-iiab-xmpp-jabber-ejabberd/226/5
> 
>     On Fri, Sep 29, 2017 at 01:31:46PM -0400, Bernie Innocenti wrote:
> 
>         Is anyone handling updates for discourse?
> 
>         Is it being used for project communication? I ask because we also have
>         IRC, Slack and mailing lists.
> 
>         On 29/09/17 07:57, [8]socialhelp at sugarlabs.org wrote:
> 
>             Hooray, a new version of Discourse <[9]http://www.discourse.org> is available!
> 
>             Your version: 1.6.8
>             New version: *1.8.8*
> 
>               *
> 
>                 Upgrade using our easy *one-click browser upgrade [...]
> 
>               *
> 
>                 See what's new in the GitHub changelog
>                 <[10]https://github.com/discourse/discourse/commits/master>
> 
>               *
> 
>                 Visit meta.discourse.org <[11]https://meta.discourse.org> for news,
>                 discussion, and support for Discourse
> 
>             _______________________________________________
>             Systems mailing list
>             [12]Systems at lists.sugarlabs.org
>             [13]http://lists.sugarlabs.org/listinfo/systems
> 
>         --
>          _ // Bernie Innocenti
>          \X/  [14]http://codewiz.org
>         _______________________________________________
>         Systems mailing list
>         [15]Systems at lists.sugarlabs.org
>         [16]http://lists.sugarlabs.org/listinfo/systems
> 
> --
> 
> Thanks,
> Sam
> 
> Check out this narrative tech podcast: [17]https://www.sam.today/podcast/
> 
> [18]https://www.sam.today/
> 
> References:
> 
> [1] https://wiki.sugarlabs.org/go/Features/Social_Help
> [2] https://wiki.sugarlabs.org/go/Summer_of_Code/2014/AnaBalica/Social_Help#Comparison_between_Discourse_and_Sugar_Network
> [3] https://wiki.sugarlabs.org/go/Summer_of_Code/2014/Prasoon2211/Social_Help
> [4] https://socialhelp.sugarlabs.org/
> [5] https://wiki.sugarlabs.org/go/Oversight_Board/Decisions#2017-04-21_2
> [6] https://wiki.sugarlabs.org/go/Service/Social_Help#Todo
> [7] https://socialhelp.sugarlabs.org/t/sugar-collaboration-xsce-iiab-xmpp-jabber-ejabberd/226/5
> [8] mailto:socialhelp at sugarlabs.org
> [9] http://www.discourse.org/
> [10] https://github.com/discourse/discourse/commits/master
> [11] https://meta.discourse.org/
> [12] mailto:Systems at lists.sugarlabs.org
> [13] http://lists.sugarlabs.org/listinfo/systems
> [14] http://codewiz.org/
> [15] mailto:Systems at lists.sugarlabs.org
> [16] http://lists.sugarlabs.org/listinfo/systems
> [17] https://www.sam.today/podcast/
> [18] https://www.sam.today/

-- 
James Cameron
http://quozl.netrek.org/