[Systems] socialhelp.sugarlabs.org certificate invalid, mail lost

James Cameron quozl at laptop.org
Wed Mar 15 15:26:17 EDT 2017

Discovered during IRC conversation just now;

use-socialhelp.sugarlabs.org is the URL used by Sugar, and the
"Unacceptable TLS certificate" continues to occur.

Changing it to socialhelp.sugarlabs.org in My Settings works around
the problem, which shows the certificate problem is now unique to
use-socialhelp ... but gives an "Oops! That page doesn't exist or is
private", presumably because the URL rewriting is skipped.

Please CC me on any reply; nothing seen in response to my post below.

On Fri, Mar 03, 2017 at 08:18:21AM +1100, James Cameron wrote:
> G'day,
> socialhelp.sugarlabs.org is part of Sugar, activated from the Frame
> and using the alt-shift-h shortcut.
> At the moment, Sugar displays "Unacceptable TLS certificate", and
> Firefox displays "SSL_ERROR_BAD_CERT_DOMAIN The certificate is only
> valid for freedom.sugarlabs.org"
> Also, the "Reset Passowrd" feature shows "Internal Server Error" and
> the password reset mail is not received.
> Mails from forum postings are received.  See attached.
> -- 
> James Cameron
> http://quozl.netrek.org/

> Date: Thu, 02 Mar 2017 20:47:46 +0000
> From: James Cameron <socialhelp at sugarlabs.org>
> To: quozl at laptop.org
> Subject: [Social Help] It's not easy to learn if SUGAR is or is not a
>  stand-alone operative system
> [16_] [1]quozl
>       March 2
> Thanks for your reply.
>     Does ... imply that Trisquel Sugar TOAST's 500 Live CD iso image can not
>     boot up a desktop computer that has no software in its appropriate storage
>     media ?
> No.
> I must have failed to understand your original question; whether Sugar stands
> alone or whether it depends on an operating system. I took your question to be
> architectural; like whether a baker owned their own wheat crop or not. Sugar is
> like a baker who buys wheat from any farm as long as it tastes good, then bakes
> bread with it. In your case, the other operating system is built into the Live
> CD ISO image, and is called Trisquel. Could you rephrase your original question
> please?
> I've just tested the Reset Passowrd (sic) form. When I entered my correct
> address, I got Internal Server Error. When I entered an address for me that I
> had never given to the forum, it said Information sent (if email exsists in the
> system). Either way, just like you, I didn't get a mail.
> Thanks for letting me know about the problems with this socialhelp forum; I'm
> not responsible for it, and had depended on it without realising the extent of
> the problems; I'll disable access to it in my own operating system images at
> One Laptop per Child.
> The problems you identified were;
>   • the Reset Passowrd mails are not being sent, (or your e-mail hosting
>     service treats sugarlabs mail as spam and discards it),
>   • the site is not secure; the cryptographic certificate used by the forum is
>     unacceptable, because it is for a different domain name
>     (freedom.sugarlabs.org), and this breaks the built-in Social Help feature
>     in Sugar by showing an error "Unacceptable TLS certificate".
> I don't know who the system administrator is; but the systems@ mailing list at
> [2]http://lists.sugarlabs.org/ is where people are usually referred for these
> kinds of problem.
> ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
> [3]Visit Topic to respond.
> ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
> In Reply To
> [45] [4]RejectedBubo
>      March 2
> Please excuse my doubts and my insistence. But... Does imply that Trisquel
> Sugar TOAST's 500 Live CD iso image can not boot up a desktop computer that has
> no software in its appropriate storage media ? Thank you in advance Bubo When I
> tried to login, Sugarlabs.org said my username and pass…
> ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
> [5]Visit Topic to respond.
> You are receiving this because you enabled mailing list mode.
> To unsubscribe from these emails, [6]click here.
> References:
> [1] http://socialhelp.sugarlabs.org/users/quozl
> [2] http://lists.sugarlabs.org/
> [3] http://socialhelp.sugarlabs.org/t/its-not-easy-to-learn-if-sugar-is-or-is-not-a-stand-alone-operative-system/195/7
> [4] http://socialhelp.sugarlabs.org/users/rejectedbubo
> [5] http://socialhelp.sugarlabs.org/t/its-not-easy-to-learn-if-sugar-is-or-is-not-a-stand-alone-operative-system/195/7
> [6] http://socialhelp.sugarlabs.org/email/unsubscribe/436917c1c0fbb28133e73d73e065a1ec45f49427602c47f9f8c99a4f66375979

James Cameron

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