[Systems] Trac moderation confuses users

[Sascha Silbe]

Excerpts from Bernie Innocenti's message of Mon Nov 22 15:31:19 +0100 2010:
> On Mon, 2010-11-22 at 07:54 +0000, Aleksey Lim wrote:
> 
> > Moderation happens only for new users, imho, good enough method. We just
> > need to have common email address like bugs@ and point it to all trac
> > admins.
> 

> We have bugmaster at sugarlabs.org . Can we point all moderated tickets
> there?

When we introduced moderation, we decided all moderation mails should go
exclusively to me since moderation requests were expected to be (and IMO
are) low frequency enough that it isn't worth having more than more
person handle them on a regular basis. Iff I receive moderation
notifications, I handle them in a timely manner: almost all within 24h,
sometimes even within minutes. Here's the catch: More than half of the
notifications get lost. I didn't get around to diagnose this issue, but
I don't expect adding further indirections to help.

BTW: Anyone can give it a stab. It happens on -devel, too, and the only
assistance you'd need from me is feedback if/when a message arrives.

> Also, can we add a note about moderation for new users?

This is the interesting part of the current template [1]:

=== Begin ===
      <h2>Moderation required for ${ticket_string}.</h2>

      <p>
      Thank you for submitting a ${ticket_string} ("<i>${ticket_summary}</i>").
      </p>

      <p> Your submission has been routed
      <py:if test="defined('moderator')">
        to ${moderator} 
        <py:if test="defined('moderator_email')">
          (<a class="mail-link"
              href="mailto:${moderator_email}"><span 
              class="icon">${moderator_email}</span></a>)
        </py:if>
      </py:if>
      for approval.  We make every effort to review submissions within
      one working day.  </p>

      <p>If you provided a valid e-mail address with your submission,
      you will receive e-mail notification when the moderator reviews
      and accepts
      your submission.</p>
=== End ===


If someone sends me an improved snippet, I'll be more than happy to
update the template.

Sascha

[1] sunjammer:/home/silbe/src/TicketModerator/ticketmoderator/templates/ticketmoderator_pending.html

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