I've been thinking of proposing a question&answer forum (maybe a sugarlabs-branded shapado or similar instance (<a href="http://gitorious.org/shapado">http://gitorious.org/shapado</a>). This way we can have a user-supported (and a support-team) multi language forum similar to <a href="http://shapado.com/">http://shapado.com/</a> or <a href="http://stackoverflow.com/">http://stackoverflow.com/</a> This way perhaps we could complement the "support gang". I agree the user experience for a mailing list is not optimal for simple questions. I offer to build/mantain it. Would be cool if others were interested in helping out. What do you think? Could Sugar Labs host it? Cheers, Sebastian <div class="gmail_quote">2010/10/9 Yioryos Asprobounitis <<a href="mailto:mavrothal@yahoo.com">mavrothal@yahoo.com</a>> <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> --- On Sat, 10/9/10, Walter Bender <<a href="mailto:walter.bender@gmail.com">walter.bender@gmail.com</a>> wrote: > From: Walter Bender <<a href="mailto:walter.bender@gmail.com">walter.bender@gmail.com</a>> > Subject: Re: [Sugar-devel] Sugar-devel Digest, Vol 24, Issue 36 9Re: how to ask a question) > To: "Yioryos Asprobounitis" <<a href="mailto:mavrothal@yahoo.com">mavrothal@yahoo.com</a>> > Cc: <a href="mailto:sugar-devel@lists.sugarlabs.org">sugar-devel@lists.sugarlabs.org</a> > Date: Saturday, October 9, 2010, 9:05 AM <div><div></div><div class="h5">> On Sat, Oct 9, 2010 at 1:17 AM, > Yioryos Asprobounitis > <<a href="mailto:mavrothal@yahoo.com">mavrothal@yahoo.com</a>> > wrote: > > > > > > > >> Date: Sat, 9 Oct 2010 10:32:42 +1100 > >> From: James Cameron <<a href="mailto:quozl@laptop.org">quozl@laptop.org</a>> > >> To: Bernie Innocenti <<a href="mailto:bernie@codewiz.org">bernie@codewiz.org</a>> > >> Cc: IAEP <<a href="mailto:iaep@lists.sugarlabs.org">iaep@lists.sugarlabs.org</a>>, > >> sugar-devel > >> <<a href="mailto:sugar-devel@lists.sugarlabs.org">sugar-devel@lists.sugarlabs.org</a>>, > >> David Farning <<a href="mailto:dfarning@gmail.com">dfarning@gmail.com</a>>, > >> <a href="mailto:cjb@laptop.org">cjb@laptop.org</a>, > >> Ishan Bansal <<a href="mailto:ishan@seeta.in">ishan@seeta.in</a>> > >> Subject: Re: [Sugar-devel] how to ask a question > >> Message-ID: <<a href="mailto:AF18C0DC-916E-4614-9661-6458E094C50F@laptop.org">AF18C0DC-916E-4614-9661-6458E094C50F@laptop.org</a>> > >> Content-Type: text/plain; charset=us-ascii > >> > >> On 08/10/2010, at 7:31 PM, Bernie Innocenti > wrote: > >> > When this happens, we should gently encourage > them to > >> prefer public > >> > communication. I reserve the stronger signals > -- such > >> as refusing to > >> > answer the question until it's posted > publicly -- for > >> those who are > >> > repeatedly ignoring this advice. I'm not > running a > >> free technical > >> > support line. > >> > >> Indeed. > >> > >> Here is a page with diagram that I use on other > projects > >> for people who persist in writing privately to > me: > >> > >> <a href="http://pptpclient.sourceforge.net/why.phtml" target="_blank">http://pptpclient.sourceforge.net/why.phtml</a> > >> > >> -- > >> James Cameron > >> System Test Coordinator > >> One Laptop per Child > >> > >> > > > > I would not necessarily disagree with the opinions > expressed on the matter, but there is a very big gap in SL's > communication with it's users. > > No place to ask the "stupid/bad/novice/malformed" > questions. > > Are not iaep and sur the places to ask these questions? If > not, why not? > </div></div>Because we are still talking about "early hacking" or "messing with python/sugar" or "I tried something and got stuck" questions. The kind that a 5-6th grade student with a year+ XO experience or an adventurous teacher may have. Whom do they ask, so they can mature and advance to the list-proper? <div><div></div><div class="h5"> > -walter > > > For an organization that caters to 1,5 million kids > and few thousand teachers and almost be default computer > novices, this is unacceptable (to me). > > As a developer of an upstream organization, you may as > well say "this is not my problem", however, as a SugarLabs > member it should be. > > Applying "devel-list rules" to the _only_ Q&A > Sugar venue, can seriously contribute to an "unapproachable" > image and put off the exact people that you are trying to > constructively teach. > > > > > > > > _______________________________________________ > > Sugar-devel mailing list > > <a href="mailto:Sugar-devel@lists.sugarlabs.org">Sugar-devel@lists.sugarlabs.org</a> > > <a href="http://lists.sugarlabs.org/listinfo/sugar-devel" target="_blank">http://lists.sugarlabs.org/listinfo/sugar-devel</a> > > > > > > -- > Walter Bender > Sugar Labs > <a href="http://www.sugarlabs.org" target="_blank">http://www.sugarlabs.org</a> > _______________________________________________ Sugar-devel mailing list <a href="mailto:Sugar-devel@lists.sugarlabs.org">Sugar-devel@lists.sugarlabs.org</a> <a href="http://lists.sugarlabs.org/listinfo/sugar-devel" target="_blank">http://lists.sugarlabs.org/listinfo/sugar-devel</a> </div></div></blockquote></div> -- Sebastian Silva <a href="http://somosazucar.org/">http://somosazucar.org/</a> "Te imaginas si te pudieran enseñar sólo a leer pero no a escribir??"