[Sugar-devel] Bug triaging

[Daniel Narvaez]

Sure, in this case I will ask before closing.


On 28 June 2013 23:51, Gonzalo Odiard <gonzalo at laptop.org> wrote:

> Ok, but in this case, who wrote the ticket is available, and surely will
> reply.
>
> In my case, I have closed similar obscure tickets, but without any activity
> for 3 or more years :/
>
> Gonzalo
>
>
> On Fri, Jun 28, 2013 at 6:47 PM, Daniel Narvaez <dwnarvaez at gmail.com>wrote:
>
>> On 28 June 2013 23:39, Gonzalo Odiard <gonzalo at laptop.org> wrote:
>>
>>> If obscure, probably had sense to who fill it,
>>> and maintainer at the time.
>>> Should be better ask for more information and status in the same ticket.
>>>
>>
>>  It surely made sense at the time, but now it's just adding to the
>> triaging work that we don't have resources to do. It means I have to add a
>> comment in the ticket to try to get a comment from the owner, block on it
>> to triage and perhaps never get it because the person doesn't see my
>> comment, or doesn't care anymore.
>>
>> If we want bug triaging to be manageable given our resources and the lack
>> of help from non developers, we *must* reduce the work involved. Being a
>> public resource I'd argue in general writing non understandable bugs is bad
>> practice. When you don't have resources to triage even worst.
>>
>> (Of course not picking on Simon here, I did open bugs like this hundred
>> of times myself).
>>
>
>


-- 
Daniel Narvaez
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