[Sugar-devel] Bug triaging

[Gonzalo Odiard]

Ok, but in this case, who wrote the ticket is available, and surely will
reply.

In my case, I have closed similar obscure tickets, but without any activity
for 3 or more years :/

Gonzalo


On Fri, Jun 28, 2013 at 6:47 PM, Daniel Narvaez <dwnarvaez at gmail.com> wrote:

> On 28 June 2013 23:39, Gonzalo Odiard <gonzalo at laptop.org> wrote:
>
>> If obscure, probably had sense to who fill it,
>> and maintainer at the time.
>> Should be better ask for more information and status in the same ticket.
>>
>
> It surely made sense at the time, but now it's just adding to the triaging
> work that we don't have resources to do. It means I have to add a comment
> in the ticket to try to get a comment from the owner, block on it to triage
> and perhaps never get it because the person doesn't see my comment, or
> doesn't care anymore.
>
> If we want bug triaging to be manageable given our resources and the lack
> of help from non developers, we *must* reduce the work involved. Being a
> public resource I'd argue in general writing non understandable bugs is bad
> practice. When you don't have resources to triage even worst.
>
> (Of course not picking on Simon here, I did open bugs like this hundred of
> times myself).
>
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