[Sugar-devel] Bug triaging

[Manuel Quiñones]

2013/6/29 Tom Parker <tom at carrott.org>:
> On 29/06/13 09:47, Daniel Narvaez wrote:
>>
>> On 28 June 2013 23:39, Gonzalo Odiard <gonzalo at laptop.org
>> <mailto:gonzalo at laptop.org>> wrote:
>>
>>     If obscure, probably had sense to who fill it,
>>     and maintainer at the time.
>>     Should be better ask for more information and status in the same
>> ticket.
>>
>>
>> It surely made sense at the time, but now it's just adding to the
>> triaging work that we don't have resources to do. It means I have to add
>> a comment in the ticket to try to get a comment from the owner, block on
>> it to triage and perhaps never get it because the person doesn't see my
>> comment, or doesn't care anymore.
>
>
> Close the ticket with a comment "If this is still required, please re-open".
> We have a closed won't fix state for this kind of thing at work so it's
> obvious that the issue is closed, but not fixed.

Yes, +1 to this.

I like Daniel rules.  I think they can go on top of Trac homepage.

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.. manuq ..