[Sugar-devel] RFC: Catch-all Trac component, bug wrangling team

[Tomeu Vizoso]

On Wed, Sep 23, 2009 at 00:07, Sascha Silbe
<sascha-ml-ui-sugar-devel at silbe.org> wrote:
> Hi!
>
> I'd like to propose
> a) adding a "catch-all" component on bugs.sugarlabs.org and
> b) making the catch-all component the default.
> c) "finding" a bug wrangler (individual or team).

All excellent ideas!

Regards,

Tomeu

> An increasing number of bugs get assigned to the wrong component (usually
> "sugar" because it's the default) and often just stay there for a long time.
>
> To make a real difference, the catch-all component should _not_ be assigned
> to one of the usual, already busy suspects.
>
> On the Gentoo Bugzilla, Jakub Moc did an awesome job as a "bug wrangler"
> [1]. If you didn't find an existing ticket and filed a new one, he usually
> redirected you to the right one instead (closing yours as duplicate). His
> memory was amazing.
> While I don't expect anyone to even come close to that standard, we could
> use someone doing bug wrangling work, i.e.:
>
> - assign new bugs to the correct component
> - assign type (defect / feature request) and initial severity (data loss ->
> critical, cosmetic change -> trivial)
> - ask for additional information if incomplete (logs, versions, steps to
> reproduce, ...)
>
>
> Please note that detailed technical knowledge is _not_ necessary to do this
> job properly - just a general idea of how the parts of Sugar fit together.
> The developers can easily bounce a ticket to a "sibling" component once they
> know what's going on.
>
> In the past we've had some instances of a Bug Triage (*) team, recruited
> from the usual suspects, each time only lasting shortly (e.g. directly prior
> to SoaS or Sugar release). With a permanent bug wrangling team (or person)
> the workload is spread over time and thus much easier to manage.
>
>
> [1] http://www.gentoo.org/proj/en/qa/bug-wranglers/
> (*) "Triage" is also used by Ubuntu to describe bug wrangling work. I try to
> avoid the term because it describes a military process that has been adopted
> in civil "emergency response" teams. I think it suffices to say that both
> are problematic.
>
> CU Sascha
>
> --
> http://sascha.silbe.org/
> http://www.infra-silbe.de/
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