[Sugar-devel] [Feature] Problem Reports

[James Cameron]

On Sun, Dec 13, 2009 at 08:07:45PM -0500, Wade Brainerd wrote:
> On Sun, Dec 13, 2009 at 7:23 PM, James Cameron <quozl at laptop.org> wrote:
> > Looks good ... though I haven't actually reviewed the patches.
> >
> > I hope you've thought about what will happen if people report problems
> > that are part of the underlying software stack ... or even hardware.
> 
> It does bundle a few system logs, so there may be clues there.

Not just that, but how will your processes handle things that aren't
outside your direct control?  Will you elevate OLPC problems back to
OLPC, for example?  Will you have adequate translators?

> The backend PHP code just stores the data in a folder, puts an entry
> in a sqlite db, and sends a formatted email to a configured address.
> So it should be pretty easy for mass deployments to customize.

Good.

-- 
James Cameron
http://quozl.linux.org.au/