Hi Caroline,<div><br></div><div>Apologies for not introducing myself to the lists before my first post, but workflow of issues is something that sparked a neuron or two!<br><br><div class="gmail_quote">2009/10/1 Caroline Meeks <span dir="ltr"><<a href="mailto:caroline@solutiongrove.com">caroline@solutiongrove.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">As I work with educators to create and write up curriculum we will discover problems. They will be a mixture of Sugar, Activities, SoaS and confusion.<div>
<br></div><div>There are a bunch of ways we could deal with it.</div>
<div><br></div><div>1. Everything goes into Launchpad soas answers and we sort it out from there.</div><div>2. Everything is first posted to IAEP, discussed and sorted out and then put into Dev, Launchpad soas or into a wiki page somewhere or just lost in the mailing list archives</div>
<div>3. Everyone tells me everything and I try to decide where to put it which has obvious problems</div><div>4. Everything is put into Trac</div><div><br></div></blockquote><div><br></div><div>Here's a suggested workflow:</div>
<div><br></div><div>Issue identified with SoaS</div><div>Add Q <a href="https://answers.launchpad.net/soas/">https://answers.launchpad.net/soas/</a></div><div>Immediate Q answered<br></div><div>Decisions to make Answerer(s)</div>
<div> - If substantive, invite query to be discussed on list</div><div> - If Sugar bug, then port to <a href="http://dev.sugarlabs.org/">http://dev.sugarlabs.org/</a></div><div> - If repeated/general Q, then click "Add to FAQ"</div>
<div><br></div><div>Rationale:</div><div>Launchpad Answers is friendlier to newbies than Trac.</div><div>Answers allows the user to own the question => they get to decide if their Q was answered sufficently to close the ticket.</div>
<div>It's very easy to create a FAQ in Launchpad Answers.</div><div>Trac is powerful for software development, but is only adequate for user support.</div><div>Some things (like <span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; ">curriculum changes or substantive issues) deserve to be forwarded to mailing list.</span></div>
<div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br></span></font></div><div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">Cheers all,</span></font></div>
<div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br></span></font></div><div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">Tim</span></font></div>
<div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"> <a href="http://timmcnamara.co.nz">http://timmcnamara.co.nz</a></span></font></div><div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"> <a href="http://twitter.com/timClicks">http://twitter.com/timClicks</a></span></font></div>
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