[SoaS] Where should we put our mixture of bugs, feature requests and misunderstandings as we develop curriculum

[Tomeu Vizoso]

On Thu, Oct 1, 2009 at 01:51, Tim McNamara <paperless at timmcnamara.co.nz> wrote:
> Hi Caroline,
> Apologies for not introducing myself to the lists before my first post, but
> workflow of issues is something that sparked a neuron or two!
>
> 2009/10/1 Caroline Meeks <caroline at solutiongrove.com>
>>
>> As I work with educators to create and write up curriculum we will
>> discover problems.  They will be a mixture of Sugar, Activities, SoaS and
>> confusion.
>> There are a bunch of ways we could deal with it.
>> 1. Everything goes into Launchpad soas answers and we sort it out from
>> there.
>> 2. Everything is first posted to IAEP, discussed and sorted out and then
>> put into Dev, Launchpad soas or into a wiki page somewhere or just lost in
>> the mailing list archives
>> 3. Everyone tells me everything and I try to decide where to put it which
>> has obvious problems
>> 4. Everything is put into Trac
>
> Here's a suggested workflow:
> Issue identified with SoaS
> Add Q https://answers.launchpad.net/soas/
> Immediate Q answered
> Decisions to make Answerer(s)
>   - If substantive, invite query to be discussed on list
>   - If Sugar bug, then port to http://dev.sugarlabs.org/
>   - If repeated/general Q, then click "Add to FAQ"
> Rationale:
> Launchpad Answers is friendlier to newbies than Trac.
> Answers allows the user to own the question => they get to decide if their Q
> was answered sufficently to close the ticket.
> It's very easy to create a FAQ in Launchpad Answers.
> Trac is powerful for software development, but is only adequate for user
> support.
> Some things (like curriculum changes or substantive issues) deserve to
> be forwarded to mailing list.

Also, as a developer I would need to see a list of the features and
bugs most requested by deployments, and which deployments need them.
It will be also useful when asking for help and recruiting more
volunteers.

Regards,

Tomeu

-- 
«Sugar Labs is anyone who participates in improving and using Sugar.
What Sugar Labs does is determined by the participants.» - David
Farning