[Marketing] Information flow problem

[Walter Bender]

Sounds great. Please send a heads up to the list so we can be sure to
take note over the weekend.

-walter

On Wed, May 13, 2009 at 1:16 PM, Sameer Verma <sverma at sfsu.edu> wrote:
> Hello everybody,
>
> Information flow is a critical problem for any organization. Some
> researchers even point out that an organization is shaped by how
> information flows within and outside of it. Free flow of information
> builds networks. Restricted flow of information builds hierarchies. In
> the OLPC context, information flow happens over several channels:
> mailing lists, IRC, Talk pages, Wiki pages, phone calls, RT,
> face-to-face, and IM (did I miss anything?). We all have preferences
> for channels and applications. One can largely divide the channels
> into synchronous (IM, Phone, etc) and asynchronous (e-mail, wiki) and
> the applications that support these channels. We also tend to have
> preferences for applications: wiki, forum, mailing list, IRC etc.
> Then, there's the element of public vs private conversations. As a
> researcher in Information Systems, I find these problems very
> interesting.
>
> Two problems arise:
> 1) too many channels (example: if I wasn't on the phone conference,
> I'll miss out the details via IRC) lead to lack of critical mass and
> fragmentation
> 2) The application (wiki or IRC or mailing list) is a hammer and every
> problem looks like a nail that it can fix. "Throw it on the wiki" is a
> source of a lot of misery!
>
> Then there is the element of fashionable social networking (flickr,
> twitter, tumblr, etc)...as if e-mail, IM, IRC, and chatter at cafes
> aren't social networking! That topic is for another day :-) My
> approach is that we figure out the problem first, and then find a tool
> to fix it. Activity centric as opposed to application centric. Sound
> familiar?
>
> So, this semester, I worked with five of my graduate students who
> undertook a Information Systems Analysis and Design project to analyze
> the OLPC information flow problem and come up with some design
> concepts. All the students were new to the problem. This was useful
> because their perspective was quite new and they asked some very good
> questions.
>
> They used phone interviews, e-mails, in-person interviews, and
> observations on the mailing lists, phone conferences, and the RT
> system to gather data. A huge thank you to Adam Holt, Seth Woodworth,
> SJ Klein and a bunch of other who contributed and facilitated.
>
> In brief, they have pulled together the following:
>
> A general problem mind map (Freemind)
> Context map (Dia)
> Data Flow Diagrams (Dia)
> Entity-Relationship Diagram (Dia)
> Prototype (Drupal)
> Report and presentation (OpenOffice)
>
> Their semester ends next week, and the report and presentation are due
> on the 21st. However, given that SugarCamp is this weekend, we'll try
> to post bits and pieces on the wiki in the hope that it will help with
> some of the discussion (marketing at sugarlabs cc'd). In the spirit of
> keeping things open and generative, we have decided to release the
> documents, slides and diagrams under a CC license and also release
> source files to make modifications easier. We've also stuck with FOSS
> titles and open formats for all documents - this was a bit of a
> struggle because some of the tools are not as mature as their
> proprietary counterparts (Dia vs Visio) and the students were a lot
> more familiar with the proprietary ones (Visio vs Dia).
>
> There are some unfinished pieces, which will hopefully be worked on in
> the next few months to add better definition to the overall flow of
> information. Stay tuned to this thread for updates.
>
> cheers,
> Sameer
> --
> Dr. Sameer Verma, Ph.D.
> Associate Professor of Information Systems
> San Francisco State University
> San Francisco CA 94132 USA
> http://verma.sfsu.edu/
> http://opensource.sfsu.edu/
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>



-- 
Walter Bender
Sugar Labs
http://www.sugarlabs.org