<pre><a href="http://idea.laptop.org/drupal5/ideatorrent">http://idea.laptop.org/drupal5/ideatorrent</a> is a resource that OLPC's Volunteer Infrastructure Group have experimented with. A <a href="http://sugarlabs.org">sugarlabs.org</a> variant may be an easy step. It has the idea, solution, voting features, and possibly could be configured to segregate questions, problems, praise, etc. --Fred </pre> <div class="gmail_quote">On Wed, Jul 29, 2009 at 10:41 AM, Sebastian Dziallas <<a href="mailto:sebastian@when.com">sebastian@when.com</a>> wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="im">Walter Bender wrote: > It isn't obvious at first glance why this particular site appeals to > you. Could you describe its features and the problems you think they > address? </div>It is the one I came across and a quick research (not very deep, admittedly) didn't result in many comparable alternatives - that's also why I asked for alternatives in the end. What I believe is: *we need to make it easy to submit feedback* The feedback@sl.o address was a beginning, but I think we need to explore other possibilities, too. GetSatisfaction looks - to me - like a good way of offering our users an easy, well designed interface, where they can enter their requests & issues. I mentioned some of its features already below (like the various kinds of feedback, the possibility of making the current state on an issue easily clear enough,m...). However, I think if we promote such a solution well enough, it might help us to get feedback even from those people, who're probably not that experienced with open source projects or even feared of entering a ticket in trac ("what the heck is a bug?", "why do I need an account here?" "what's this all about?",...). --Sebastian <div><div></div><div class="h5"> > thanks. > > -walter > > On Wed, Jul 29, 2009 at 9:35 AM, Sebastian Dziallas<<a href="mailto:sebastian@when.com">sebastian@when.com</a>> wrote: >> Hi everybody, >> >> it's really good to see this discussion getting off the ground. While >> being at LinuxTag, we discussed with some folks how to improve the way >> of getting feedback from our users, without putting too much barriers in >> their way. >> >> So while looking around and at various issue tracking systems, I >> discovered GetSatisfaction. I had seen that before already, but wasn't >> sure of its current state. There you go: <a href="http://getsatisfaction.com/" target="_blank">http://getsatisfaction.com/</a> >> >> GetSatisfaction is also used by other open source projects like Songbird >> (which might also be a good place to an idea how such an instance looks >> like): <a href="http://getsatisfaction.com/songbird" target="_blank">http://getsatisfaction.com/songbird</a> >> >> So as you can see, users gain various possibilities of interacting with >> the developers here. They can ask questions, report issues and so on. >> Others go ahead and comment and vote an entry up and down so that >> developers can see what's more and what's less important. Finally, a >> developer can also put a "we're working on it" or "we're aware of this >> problem" flag on an entry, to make the current state more obvious. >> >> In my opinion, this might be a good way of inviting more people to give >> us feedback (I'm not suggesting to abandon trac, I guess we should use >> that to track issues ourselves, too). For example, if we created such an >> instance and mentioned it in the next press release, I'm pretty sure it >> could work out well. >> >> Well, GetSatisfaction is a company. So they have various plans (also a >> free one, which looks like it would probably already be enough), while I >> guess we could also contact them directly. >> >> So. What do you think? Is this worth trying out? Any alternatives? >> >> I've already a personal account with them, but how do we proceed? >> >> Cheers, >> --Sebastian >> _______________________________________________ >> IAEP -- It's An Education Project (not a laptop project!) >> <a href="mailto:IAEP@lists.sugarlabs.org">IAEP@lists.sugarlabs.org</a> >> <a href="http://lists.sugarlabs.org/listinfo/iaep" target="_blank">http://lists.sugarlabs.org/listinfo/iaep</a> _______________________________________________ IAEP -- It's An Education Project (not a laptop project!) <a href="mailto:IAEP@lists.sugarlabs.org">IAEP@lists.sugarlabs.org</a> <a href="http://lists.sugarlabs.org/listinfo/iaep" target="_blank">http://lists.sugarlabs.org/listinfo/iaep</a> </div></div></blockquote></div>