On Wed, May 7, 2008 at 5:30 PM, Stephen John Smoogen <<a href="mailto:smooge@gmail.com">smooge@gmail.com</a>> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> This is something I remember coming up a lot back when Red Hat first<br> started putting out Rawhide. We would get lots of tickets from people<br> who would install it and expect it to a) work and b) be supported.<br> This was an item that had to be said over and over again until it<br> became a mantra from technical support to the president of the<br> company... "If you use Rawhide, don't expect it to work, don't expect<br> your system to even work ever again... but thankyou for testing"</blockquote><div><br>Then it is critical to get the developers on board with that message, too.<br><br>In other words, when asked how something works, assume the asker is running the latest release until confirmed otherwise.<br> <br>Case in point, it bugs me when the wiki documents features of versions which haven't been released yet, or declares a problem "fixed" because some later, as yet unreleased version no longer shows the problem.<br> <br><br>It ain't fixed if, in order to get the fix, you need to "...don't expect it to work, don't expect your system to even work ever again... but thankyou for testing..."</div></div><br>-- <br>Steve Holton<br> <a href="mailto:sph0lt0n@gmail.com">sph0lt0n@gmail.com</a>