[IAEP] [Systems] Social Help [was Re: New Discourse version, update available]

[Bernie Innocenti]

Thankyou James for the summary and thankyou Sam for the quick response.

As for Slack: I think it's used only by Samuel to mentor some new sysadmins. I have to admit I'm rarely on IRC these days due to lack of a good Android client, but I'd also recommend against adding new public communication channels for the project.

Would someone volunteer to update chat.sugarlabs.org? Perhaps see if there are web IRC clients that are more mobile friendly than qwebirc?

And Mailman3 with Hyperkitty would also be a big help for non-technical users (forum like interface for posting to lists).


On September 29, 2017 6:36:19 PM EDT, Sam Parkinson <sam at sam.today> wrote:
>Thanks for replying James.  Your pretty spot - that is a pretty good
>summary of the thing.
>I didn't get the email alerting about the 1-click upgrade.  I'm
>clicking to apply it now.
>I've granted admin to quozl.  If any sysadmin would like admin on the
>service, please send your username and I can add you via the web
>interface.  If you admin, I think that will let you do 1 click
>upgrades.
>Sorry for dropping the ball on this one.
>On Sat, 2017-09-30 at 06:46 +1000, James Cameron wrote:
>> G'day Bernie,
>> 
>> No, and no.
>> 
>> Thanks for raising this.  It is a risk to have a public service
>> unmaintained, as it can lead to it being exploited.
>> 
>> Discourse is integrated with Sugar through the Social Help feature
>> [0], using the alt-shift-h shortcut or the frame icon.  The feature
>> was added [1, 2] in GSoC 2014 and merged in May 2015 for Sugar 0.106,
>> with some good fixes since.
>> 
>> Social Help is an underutilised feature.  Rate of new posts is
>> minimal, at about two per year, and I think I'm the only person
>> responding [3].
>> 
>> Despite designed technical advantages [1] Social Help has not had the
>> popularity or numerical success of Sugar Network, and with the
>> board's
>> decision [4] to remediate Sugar Network my guess is that the Social
>> Help feature could be removed from Sugar.
>> 
>> My guesses for why Social Help has not been used are;
>> 
>> (a) the feature is undiscoverable,
>> 
>> (b) deployments have set up their own forums,
>> 
>> (c) independent users of Sugar 0.106 and later are minimal,
>> 
>> (d) failed to gain critical mass.
>> 
>> To answer your questions;
>> 
>> 1.  I'm not handling updates to Discourse; I've no access keys and
>> don't know how to do it [5].  Sam Parkinson was handling updates at
>> one stage.
>> 
>> 2.  I'm not using it for project communications, and I've asked those
>> who try that to use mailing lists [6].
>> 
>> You mention Slack.  I don't believe we have Slack.  Slack isn't
>> referenced in the Wiki, and hasn't been mentioned on mailing lists.
>> If Slack is being used, it is a private group, and the knowledge
>> hasn't been widely distributed yet.  Please do that?
>> 
>> We do have too many project communication options for the size of the
>> project at the moment.  I'd like to see some options close.
>> 
>> +CC sugar-devel@ and iaep@ since I've raised several issues that may
>> benefit from wider discussion.  ;-)
>> 
>> References:
>> 
>> 0.  https://wiki.sugarlabs.org/go/Features/Social_Help
>> 1.  https://wiki.sugarlabs.org/go/Summer_of_Code/2014/AnaBalica/Socia
>> l_Help#Comparison_between_Discourse_and_Sugar_Network
>> 2.  https://wiki.sugarlabs.org/go/Summer_of_Code/2014/Prasoon2211/Soc
>> ial_Help
>> 3.  https://socialhelp.sugarlabs.org/
>> 4.  https://wiki.sugarlabs.org/go/Oversight_Board/Decisions#2017-04-2
>> 1_2
>> 5.  https://wiki.sugarlabs.org/go/Service/Social_Help#Todo
>> 6.  https://socialhelp.sugarlabs.org/t/sugar-collaboration-xsce-iiab-
>> xmpp-jabber-ejabberd/226/5
>> 
>> On Fri, Sep 29, 2017 at 01:31:46PM -0400, Bernie Innocenti wrote:
>> > Is anyone handling updates for discourse?
>> > 
>> > Is it being used for project communication? I ask because we also
>> > have
>> > IRC, Slack and mailing lists.
>> > 
>> > On 29/09/17 07:57, socialhelp at sugarlabs.org wrote:
>> > > Hooray, a new version of Discourse <http://www.discourse.org> is
>> > > available!
>> > > 
>> > > Your version: 1.6.8
>> > > New version: *1.8.8*
>> > > 
>> > >   *
>> > > 
>> > >     Upgrade using our easy *one-click browser upgrade [...]
>> > > 
>> > >   *
>> > > 
>> > >     See what's new in the GitHub changelog
>> > >     <https://github.com/discourse/discourse/commits/master>
>> > > 
>> > >   *
>> > > 
>> > >     Visit meta.discourse.org <https://meta.discourse.org> for
>> > > news,
>> > >     discussion, and support for Discourse
>> > > 
>> > > 
>> > > 
>> > > _______________________________________________
>> > > Systems mailing list
>> > > Systems at lists.sugarlabs.org
>> > > http://lists.sugarlabs.org/listinfo/systems
>> > > 
>> > 
>> > 
>> > -- 
>> >  _ // Bernie Innocenti
>> >  \X/  http://codewiz.org
>> > _______________________________________________
>> > Systems mailing list
>> > Systems at lists.sugarlabs.org
>> > http://lists.sugarlabs.org/listinfo/systems

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