[IAEP] Lets Get Satisfaction (was: Community Influence)

[Frederick Grose]

http://idea.laptop.org/drupal5/ideatorrent is a resource that
OLPC's Volunteer Infrastructure Group have experimented with.

A sugarlabs.org variant may be an easy step.

It has the idea, solution, voting features, and possibly could be
configured to segregate questions, problems, praise, etc.

        --Fred



On Wed, Jul 29, 2009 at 10:41 AM, Sebastian Dziallas <sebastian at when.com>wrote:

> Walter Bender wrote:
> > It isn't obvious at first glance why this particular site appeals to
> > you. Could you describe its features and the problems you think they
> > address?
>
> It is the one I came across and a quick research (not very deep,
> admittedly) didn't result in many comparable alternatives - that's also
> why I asked for alternatives in the end.
>
> What I believe is: *we need to make it easy to submit feedback*
>
> The feedback at sl.o address was a beginning, but I think we need to
> explore other possibilities, too. GetSatisfaction looks - to me - like a
> good way of offering our users an easy, well designed interface, where
> they can enter their requests & issues.
>
> I mentioned some of its features already below (like the various kinds
> of feedback, the possibility of making the current state on an issue
> easily clear enough,m...). However, I think if we promote such a
> solution well enough, it might help us to get feedback even from those
> people, who're probably not that experienced with open source projects
> or even feared of entering a ticket in trac ("what the heck is a bug?",
> "why do I need an account here?" "what's this all about?",...).
>
> --Sebastian
>
> > thanks.
> >
> > -walter
> >
> > On Wed, Jul 29, 2009 at 9:35 AM, Sebastian Dziallas<sebastian at when.com>
>  wrote:
> >> Hi everybody,
> >>
> >> it's really good to see this discussion getting off the ground. While
> >> being at LinuxTag, we discussed with some folks how to improve the way
> >> of getting feedback from our users, without putting too much barriers in
> >> their way.
> >>
> >> So while looking around and at various issue tracking systems, I
> >> discovered GetSatisfaction. I had seen that before already, but wasn't
> >> sure of its current state. There you go: http://getsatisfaction.com/
> >>
> >> GetSatisfaction is also used by other open source projects like Songbird
> >> (which might also be a good place to an idea how such an instance looks
> >> like): http://getsatisfaction.com/songbird
> >>
> >> So as you can see, users gain various possibilities of interacting with
> >> the developers here. They can ask questions, report issues and so on.
> >> Others go ahead and comment and vote an entry up and down so that
> >> developers can see what's more and what's less important. Finally, a
> >> developer can also put a "we're working on it" or "we're aware of this
> >> problem" flag on an entry, to make the current state more obvious.
> >>
> >> In my opinion, this might be a good way of inviting more people to give
> >> us feedback (I'm not suggesting to abandon trac, I guess we should use
> >> that to track issues ourselves, too). For example, if we created such an
> >> instance and mentioned it in the next press release, I'm pretty sure it
> >> could work out well.
> >>
> >> Well, GetSatisfaction is a company. So they have various plans (also a
> >> free one, which looks like it would probably already be enough), while I
> >> guess we could also contact them directly.
> >>
> >> So. What do you think? Is this worth trying out? Any alternatives?
> >>
> >> I've already a personal account with them, but how do we proceed?
> >>
> >> Cheers,
> >> --Sebastian
> >> _______________________________________________
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> >> IAEP at lists.sugarlabs.org
> >> http://lists.sugarlabs.org/listinfo/iaep
> _______________________________________________
> IAEP -- It's An Education Project (not a laptop project!)
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