[IAEP] Lets Get Satisfaction (was: Community Influence)
fgrose at gmail.com
Wed Jul 29 11:51:51 EDT 2009
http://idea.laptop.org/drupal5/ideatorrent is a resource that
OLPC's Volunteer Infrastructure Group have experimented with.
A sugarlabs.org variant may be an easy step.
It has the idea, solution, voting features, and possibly could be
configured to segregate questions, problems, praise, etc.
On Wed, Jul 29, 2009 at 10:41 AM, Sebastian Dziallas <sebastian at when.com>wrote:
> Walter Bender wrote:
> > It isn't obvious at first glance why this particular site appeals to
> > you. Could you describe its features and the problems you think they
> > address?
> It is the one I came across and a quick research (not very deep,
> admittedly) didn't result in many comparable alternatives - that's also
> why I asked for alternatives in the end.
> What I believe is: *we need to make it easy to submit feedback*
> The feedback at sl.o address was a beginning, but I think we need to
> explore other possibilities, too. GetSatisfaction looks - to me - like a
> good way of offering our users an easy, well designed interface, where
> they can enter their requests & issues.
> I mentioned some of its features already below (like the various kinds
> of feedback, the possibility of making the current state on an issue
> easily clear enough,m...). However, I think if we promote such a
> solution well enough, it might help us to get feedback even from those
> people, who're probably not that experienced with open source projects
> or even feared of entering a ticket in trac ("what the heck is a bug?",
> "why do I need an account here?" "what's this all about?",...).
> > thanks.
> > -walter
> > On Wed, Jul 29, 2009 at 9:35 AM, Sebastian Dziallas<sebastian at when.com>
> >> Hi everybody,
> >> it's really good to see this discussion getting off the ground. While
> >> being at LinuxTag, we discussed with some folks how to improve the way
> >> of getting feedback from our users, without putting too much barriers in
> >> their way.
> >> So while looking around and at various issue tracking systems, I
> >> discovered GetSatisfaction. I had seen that before already, but wasn't
> >> sure of its current state. There you go: http://getsatisfaction.com/
> >> GetSatisfaction is also used by other open source projects like Songbird
> >> (which might also be a good place to an idea how such an instance looks
> >> like): http://getsatisfaction.com/songbird
> >> So as you can see, users gain various possibilities of interacting with
> >> the developers here. They can ask questions, report issues and so on.
> >> Others go ahead and comment and vote an entry up and down so that
> >> developers can see what's more and what's less important. Finally, a
> >> developer can also put a "we're working on it" or "we're aware of this
> >> problem" flag on an entry, to make the current state more obvious.
> >> In my opinion, this might be a good way of inviting more people to give
> >> us feedback (I'm not suggesting to abandon trac, I guess we should use
> >> that to track issues ourselves, too). For example, if we created such an
> >> instance and mentioned it in the next press release, I'm pretty sure it
> >> could work out well.
> >> Well, GetSatisfaction is a company. So they have various plans (also a
> >> free one, which looks like it would probably already be enough), while I
> >> guess we could also contact them directly.
> >> So. What do you think? Is this worth trying out? Any alternatives?
> >> I've already a personal account with them, but how do we proceed?
> >> Cheers,
> >> --Sebastian
> >> _______________________________________________
> >> IAEP -- It's An Education Project (not a laptop project!)
> >> IAEP at lists.sugarlabs.org
> >> http://lists.sugarlabs.org/listinfo/iaep
> IAEP -- It's An Education Project (not a laptop project!)
> IAEP at lists.sugarlabs.org
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