[IAEP] Lets Get Satisfaction (was: Community Influence)

[Walter Bender]

It isn't obvious at first glance why this particular site appeals to
you. Could you describe its features and the problems you think they
address?

thanks.

-walter

On Wed, Jul 29, 2009 at 9:35 AM, Sebastian Dziallas<sebastian at when.com> wrote:
> Hi everybody,
>
> it's really good to see this discussion getting off the ground. While
> being at LinuxTag, we discussed with some folks how to improve the way
> of getting feedback from our users, without putting too much barriers in
> their way.
>
> So while looking around and at various issue tracking systems, I
> discovered GetSatisfaction. I had seen that before already, but wasn't
> sure of its current state. There you go: http://getsatisfaction.com/
>
> GetSatisfaction is also used by other open source projects like Songbird
> (which might also be a good place to an idea how such an instance looks
> like): http://getsatisfaction.com/songbird
>
> So as you can see, users gain various possibilities of interacting with
> the developers here. They can ask questions, report issues and so on.
> Others go ahead and comment and vote an entry up and down so that
> developers can see what's more and what's less important. Finally, a
> developer can also put a "we're working on it" or "we're aware of this
> problem" flag on an entry, to make the current state more obvious.
>
> In my opinion, this might be a good way of inviting more people to give
> us feedback (I'm not suggesting to abandon trac, I guess we should use
> that to track issues ourselves, too). For example, if we created such an
> instance and mentioned it in the next press release, I'm pretty sure it
> could work out well.
>
> Well, GetSatisfaction is a company. So they have various plans (also a
> free one, which looks like it would probably already be enough), while I
> guess we could also contact them directly.
>
> So. What do you think? Is this worth trying out? Any alternatives?
>
> I've already a personal account with them, but how do we proceed?
>
> Cheers,
> --Sebastian
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-- 
Walter Bender
Sugar Labs
http://www.sugarlabs.org