[IAEP] Proposal: IRC channel and mailing list for support

[Bert Freudenberg]

On 26.11.2008, at 15:13, Seth Woodworth wrote:

> On Tue, Nov 25, 2008 at 4:11 PM, Simon Schampijer  
> <simon at schampijer.de> wrote:
>> Martin Dengler wrote:
>>> On Mon, Nov 24, 2008 at 07:50:43PM +0100, Bert Freudenberg wrote:
>>>> On 24.11.2008, at 19:38, Greg Dekoenigsberg wrote:
>>>>> On Sun, 23 Nov 2008, Luke Faraone wrote:
>>>>>> [yet-another-mailing list proposal]
>>>>> A big +1 here.  Go, Luke, go!
>>>>
>>>> The more typical setup would be #sugar for user questions and  
>>>> #sugar-
>>>> devel as refuge for developers.
>>>
>>> +1.  Keep it simple (users don't use sugar-users, they use sugar).
>>>
>>>> - Bert -
>>>
>>> Martin
>>
>> yup - #sugar for novices and #sugar-devel for the rest of us sounds  
>> good
>> to me too :)
>>
>
>
> I'm still not convinced that this is a good idea *yet*.  Splitting
> #sugar and #sugar-devel should only happen after there are too many
> users asking questions in #sugar.  The first rule of the internet is
> not making a rule until there is a problem.
>
> But either way, if you start publishing that #sugar is now help, I'll
> start hanging out there.


I have little experience with IRC, but I found that it's really good  
for a community to have a special mailing list for beginners, where  
"dumb" questions are explicitly welcome. I was rather skeptical a few  
years ago when it was proposed to have a "squeak-beginners" list in  
addition to the "squeak-dev" list. But it really encouraged newbies to  
speak up. And it should bear "beginners" or something similar in its  
name to make the purpose blatantly obvious.

- Bert -