[IAEP] Proposal: IRC channel and mailing list for support

[Seth Woodworth]

there is the cgi::irc package that the OLPC forums are using:

forums.laptop.org/chat <<?

On Sun, Nov 23, 2008 at 5:22 PM, Luke Faraone <luke at laptop.org> wrote:
> n Sun, Nov 23, 2008 at 17:16, Caroline Meeks <caroline at solutiongrove.com>
> wrote:
>>
>> Do we want to use IRC for this?  IRC is not that familiar to
>> nondevelopers.
>>
>> I do like the idea of a synchronous place to get help.  We have a Moodle
>> install and that can have chat but who would be there to answer the
>> questions?
>
> That's the problem: All the developers/techies use IRC currently, telling
> them to open up a web page and stay in their browser isn't going to work.
> Segmenting the community across two real-time-chat mediums is not the way to
> go.
>
>> We could use the window into IRC on the wiki page idea that came up
>> earlier.
>
> Yes, that was what I was thinking. Currently we have a non-embedded setup at
> http://sugarlabs.org/go/Communication_channels , eventually we will be able
> to embed Mibbit. (try clicking on a channel name on that page)
>
>> If we do we should be sure to also include instructions on how to use IRC
>> with other clients.  Our goal has to be to recruit a certain percentage of
>> the question askers to be question answers or we'll never scale.
>
> That would be trivial to do, and is a good idea.
>
> -lf
>
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