[IAEP] Proposal: IRC channel and mailing list for support

[Caroline Meeks]

On Sun, Nov 23, 2008 at 12:56 PM, Luke Faraone <luke at laptop.org> wrote:

> All,
>
> In order to facilitate non-developer use, I'd like to propose the addition
> of the following:
>
>    - #sugar-users - a channel for non-development "how do I use this"
>    questions, akin to #olpc-help
>
> Do we want to use IRC for this?  IRC is not that familiar to nondevelopers.

I do like the idea of a synchronous place to get help.  We have a Moodle
install and that can have chat but who would be there to answer the
questions?

We could use the window into IRC on the wiki page idea that came up
earlier.  If we do we should be sure to also include instructions on how to
use IRC with other clients.  Our goal has to be to recruit a certain
percentage of the question askers to be question answers or we'll never
scale.





>    -
>
>
>
> -lf
>
> _______________________________________________
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>



-- 
Caroline Meeks
Solution Grove
Caroline at SolutionGrove.com

617-500-3488 - Office
505-213-3268 - Fax
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